Velobet Casino: Company, Licence and History
Our terms were last updated on 07/03/2025, with every claim against us governed by the law of Curaçao. Registration requires a minimum age of 18, and our support team answers 24/7 via live chat and email.
Who Runs Velobet Casino Online
Velobet operates as an online casino and sportsbook that is openly crypto-friendly, accepting deposits in GBP, USD, BTC, ETH, LTC, XRP, BCH, USDT, XMR and DASH alongside standard cards. Our terms and conditions refer to the operator simply as "the Company", and the current version of those terms was last updated on 07/03/2025. The binding language of our agreement with every player is English; translations exist for convenience only, and in any dispute the English wording decides.
Governing Law and Jurisdiction
Our operation is governed by the law of Curaçao, and any claim against us must be brought before a competent court in Curaçao. We do not operate under a different jurisdiction's court system, and players agree to this forum the moment they accept our terms during registration. Account holders must be at least 18 years old, and we confirm this during the account verification steps that follow registration before any withdrawal is processed.
We keep a dedicated channel open for players at all times: 24/7 live chat and email support, reachable through the Contact button present on every page of the site, with a separate address kept for business and affiliate enquiries.
Compliance, Verification and Record-Keeping
Opening an account with us takes three fields — email, a username that cannot be changed afterwards, and a password of at least 8 characters with one capital letter and one alphanumeric character — followed by acceptance of our Terms and Privacy Policy. Crypto deposits are available immediately after sign-up, but completing a profile with first name, last name, date of birth, mobile number, country, city and address is required before other payment methods unlock.
Once a withdrawal is requested, we ask for a full name, email and date of birth plus an ID or passport and a proof of residence no older than three months; documents in the Latin or Cyrillic alphabet are accepted, otherwise we arrange a video verification call. We confirm most submissions within 48 hours and keep the records for 10 years, a standard our Company applies across every account. Politically exposed persons may have their account closed, with a 20% administrative fee retained on any deposit we return.
We do not open accounts for residents of Aruba, Bonaire, Curaçao itself, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, or any FATF-blacklisted country, and accounts held from Russia and Belarus are closed with the balance retained under current sanctions.
How We Support Responsible Play
As the Company behind Velobet, we build a number of safeguards directly into the account area, and every one of them is available the moment a player asks for it through support:
- Account limits — deposit and activity limits that a player sets from their own account settings.
- Time-out — a short break requested through support that reopens automatically once the chosen period ends.
- Self-exclusion — from 6 months up to 5 years by emailing support, with 6 months applied by default if no period is specified.
- 24/7 support — live chat and email reachable at any hour through the Contact button on every page.
- External help — we point players toward Gamblers Anonymous, GamCare and Gambling Therapy for independent support.
- Parental controls — we recommend Net Nanny, CyberPatrol or CYBERsitter to households that share a device with minors.
Fair outcomes sit alongside these tools: our random number generation is certified by an accredited testing lab and backed by a provably fair commitment scheme, a standard we apply across the casino section as a whole.
Questions About Our Company and Licensing
Who is the Company behind Velobet Casino Online?
Our terms and conditions identify the operator only as 'the Company', with the current terms version dated 07/03/2025. The agreement between us and every player is binding in English, and any claim against us falls under the law of Curaçao.
Which licence does Velobet operate under?
Our terms state that regulator details are listed on the website itself rather than repeated in the terms document. What we can confirm directly is that our governing law is Curaçao, and any dispute is heard by a competent court there.
What is the minimum age to open an account at Velobet?
Players must be at least 18 years old to register with us. We verify date of birth as part of identity verification before processing any withdrawal.
How does Velobet verify a player's identity?
We ask for a name, email and date of birth, followed by an ID or passport and a proof of residence no older than three months. Documents in the Latin or Cyrillic alphabet are accepted directly; otherwise we arrange a video verification call, and most checks are confirmed within 48 hours.
Which countries are restricted from registering with Velobet?
We do not open accounts for residents of Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, or any FATF-blacklisted country. Accounts from Russia and Belarus are closed with the balance retained under current sanctions.
How can I contact Velobet's support team?
We offer 24/7 live chat and email support, reachable through the Contact button on every page of the site. A separate email address is kept specifically for business and affiliate enquiries.
What happens if my account is flagged as a politically exposed person (PEP)?
An account flagged as belonging to a politically exposed person may be closed by us, with a 20% administrative fee retained on any deposit that is returned. This is part of the compliance checks we apply during verification.
Reading time 7 min — Last reviewed Oct 2, 2026