Closing Your Velobet Account Explained

Closing Your Account and What Happens to Your Balance

At Casino Velobet, closing an account is handled by our support team rather than a self-service switch in the account settings: a written request sent through 24/7 live chat or email, using the Contact button on every page, is what starts the process. Before asking for closure, any real balance should be moved out through a withdrawal, since our minimum payout is £10 and withdrawals are completed within 3 banking days.

Unwagered deposits and open bonuses

If a deposit has not yet been wagered at least once, cashing it out early may see 20% deducted from the amount, and an active deposit bonus that is cancelled removes both the bonus itself and any winnings generated from it. Closing an account while a welcome or reload offer is still running therefore forfeits that bonus rather than paying it out on the side. Even before closure, winnings from a deposit bonus are capped at 10x the triggering deposit, so a bonus-funded balance may be smaller than its raw total suggests.

Some closures carry a fixed cost rather than a simple refund: accounts linked through a shared wallet or shared payment details are closed with a 20% settlement fee on the balance, and accounts flagged as politically exposed persons can be closed with a 20% admin fee charged on whatever deposit is returned. A refund request on money that has not been played must reach us within 14 days of the deposit, or 30 days if the account was accessed by someone other than its owner, with identification supplied within 5 days of that request.

Account Closure Scenarios at a Glance

What happens to a balance on closure depends on the reason behind it, and each scenario carries a fixed percentage or timeframe rather than a case-by-case decision. The same figures govern withdrawals requested for any other reason, so they are worth knowing before a closure request is sent.

Because these figures are fixed rather than negotiable, requesting a withdrawal or refund as soon as closure is decided keeps the largest possible share of the balance intact.

Requesting Closure and What Comes Next

To close an account with us, a player signs in through account login and then contacts support by 24/7 live chat or email, since there is no self-service closure switch in the account settings. Once the request is confirmed, the account stops accepting new deposits, and any remaining balance is handled under the same 20% rules that apply to unwagered funds, shared accounts or politically exposed person status, depending on why the account is being closed.

Closure tied to a restricted jurisdiction works differently: players registering from Russia or Belarus have their accounts closed with the balance retained by us, while accounts opened from Georgia are closed with deposits refunded minus 20%. A standard closure requested by the player, by contrast, leaves any real balance available for one final withdrawal before the account stops working. A balance built from a win over £15,000 is paid out in monthly instalments of up to £15,000 regardless of closure, so a large payout can continue after the closure request is submitted.

Because our records are kept for 10 years, a closed account is not deleted from our side, but it stops generating free spins, loyalty points or other promotions from the moment it is closed. Anyone unsure whether a bonus, pending withdrawal or balance will be affected can confirm the details with support before the closure request is actually submitted.